Returns & Refund Policy
At KitBash3D, we strive to ensure your creative process is seamless, offering a 14-day satisfaction guarantee for digital assets that have not been extensively downloaded or utilized in production. If you encounter technical issues or accidental duplicate purchases, our support team is ready to assist with a resolution or refund.
Review Eligibility
Ensure your request is submitted within 14 days of purchase and that the assets have not been fully integrated into a commercial project.
Submit a Support Ticket
Contact our technical support team via the Help Center with your order number and a brief explanation of the issue.
Technical Assessment
Our team will review your request and, if applicable, attempt to resolve any file compatibility or software issues before processing a return.
Refund Processing
Once approved, your refund will be issued to your original payment method, and access to the digital assets will be removed from your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing